14-year-old receives 911 Hero Award

SAN DIEGO (KUSI) – If you’ve ever been a part of a medical emergency, you know how hectic and confusing it can get.

On Wednesday, a 14-year-old boy from San Diego received the 911 Hero Award, along with the dispatcher.

On December 22, the Metro Zone Emergency Command and Data Center in San Diego received a 9-1-1 call from 14-year-old young man named Jose Carlos. 9-1-1 Fire Dispatcher Brenda Rivera spoke with Jose Carlos, who was calling to report that his mother was unconscious. 

Jose Carlos’s calm demeanor and listening skills provided Dispatcher Rivera with the necessary information to route the call and provide instructions. Jose Carlos was able to take complete control at the scene, provide an address, and bravely implemented the patient care instructions prior to help arriving.

He stayed cool and calm under pressure and his mother is alive today because of that.

The 9-1-1 Hero Medal of Honor is bestowed on an individual who distinguishes himself/herself by gallantry and intrepidity calling 9-1-1 to help save a life or property or to report a crime.

Equally as important, this award is presented to the 9-1-1 dispatcher/call taker who processed the call and dispatched the appropriate emergency response help. The 9-1-1 Hero Medal of Honor was established in 1999 and is presented in the U.S., Canada and the Grand Cayman Islands, countries who’s universal emergency response number is 9-1-1.

Categories: KUSI