Honolulu airport ranked third worst in customer satisfaction
HONOLULU (AP) — A customer satisfaction survey of air passengers has ranked Honolulu’s airport as the third worst in North America.
The Honolulu Star-Advertiser reported Tuesday that Daniel K. Inouye International Airport has received the ranking in the J.D. Power 2019 North America Airport Satisfaction Study.
Inouye airport ranks behind New York’s LaGuardia Airport and New Jersey’s Newark Liberty International Airport as the worst among 62 airports.
Honolulu ranks second worst in the large-airport category, where it was fourth worst the previous year.
The annual study conducted from October 2018 through September is based on responses from 32,276 U.S. or Canadian residents who passed through at least one North American airport.
The survey scores airports on terminal facilities, airport accessibility, baggage claim, security check, check-in and baggage check, food, beverage, and retail.
Information from: Honolulu Star-Advertiser, http://www.staradvertiser.com