SunTrust’s online banking outage enters third day

NEW YORK (AP) — Customers of the large regional bank SunTrust are experiencing a third day of outages and difficulties from its online banking services, a particular problem for its customers in North and South Carolina who are currently dealing with Hurricane Florence.

SunTrust’s online banking services went down on Sunday after a routine technical upgrade. As of Tuesday afternoon, the bank says some services have been restored but customers are still experiencing issues. The bank says it will refund any ATM or overdraft fees incurred by customers during the outage.

While online banking outages happen, it is uncommon for outages to last more than a day.

SunTrust is the 12th largest bank in the U.S., holding nearly $200 billion in assets and operating more than 1,200 branches, located almost entirely in the South.

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